“Business Day” means any day (excluding Saturday, Sunday, and any public holidays gazette by the Holidays Act 1951) on which Hunnie Madu operates for business.
“Hunnie Madu” means Hunnie Madu Sdn Bhd (Co. No. 1316295-P) with registered business address at 3A-1A & 3A-2B, Eco Sky, No. 972, Batu 6 ½, Jalan Ipoh, 68100, Kuala Lumpur, Malaysia.
“User Account” means the account created by Hunnie Madu with the information provided by you to use and access the Services.
Any references to “we”, “our”, and “us” shall mean Hunnie Madu and used interchangeably hereafter.
a) Hunnie Madu is an online platform that primarily provides for the sale of tickets for Events, and other related solutions/services to the general public (hereinafter known as “Services”).
a) To access or use the Services, you must be aged 18 and above in Malaysia or have had attained an age of majority in a jurisdiction where you are from to enter into legally binding contracts. In the event the use of the Services requires you to register for a User Account with Hunnie Madu, we may request for necessary information (i.e. name, email, contact number, gender, proof of age etc.) for the setting up of your User Account. You acknowledge and agree that all information provided by you to us are based on reasonable assumptions and statements that the information is true, accurate, and not misleading.
b) You further acknowledge that we will rely on this information provided by you and that any false, inaccurate, fraudulent, fictitious, and/or misleading information may cause damages or losses to us. You agree to indemnify and hold harmless Hunnie Madu, our employees, directors, contractors, agents, affiliate companies, subsidiaries, and any other third parties facilitating the use of our Platforms against all claims for the said inaccurate, fraudulent, fictitious, and/or misleading information.
c) In the event any of the information provided by you changes or require amendments, you shall immediately notify Hunnie Madu via the Hunnie Madu Customer Care email below, or via our mobile application. We will use reasonable efforts to update your information as soon as possible.
d) You are solely responsible for maintaining the confidentiality in your User Account including any username and password given to you (if any, through default or “do-not-reply” email addresses, during first time registration of your User Account) or thereafter changed by you at any time.
e) You agree to notify Hunnie Madu if you discover any unauthorized access into your User Account, and/or otherwise breach of security of your User Account through the Hunnie Madu Customer Care details below. We will investigate the unauthorized access and/or breach of security of your User Account and conduct an investigation within thirty (30) Business Days of your notification to us. During this period, we may require you to furnish us with documents, identification and evidence proving the unauthorized access and/or breach of security of your User Account or proving that your User Account belongs to you. We may also suspend or limit your access to certain features of your User Account during our investigation. After our investigation is complete, we may reinstate your User Account or choose to terminate it. You agree that the findings of our investigation are final and binding. We may or may not communicate an explanation to you regarding our decision.
f) You agree that your User Account is non-transferable and non-assignable to another party.
a) We will display events, including but not limited to concerts, plays, fairs, exhibitions, and festivals (“Events”) on our Platforms. You acknowledge that Hunnie Madu acts as an agent and receives information about the Events from Event organizers that we enter into contracts with. We provide reasonable efforts in ensuring that all information about the Events are up to date, true, and correct.
b) In the event that the Event organizers decide to change or amend the information relating to the Events, you acknowledge that Hunnie Madu has no control over the change or amendment. We will use reasonable commercial efforts to update the said change or amendment on our Platforms as soon as possible.
c) You acknowledge that the display of the price of the tickets is exclusive of taxes and Service Fees. You further acknowledge that the purchase of tickets is facilitated through a third-party payment gateway. We rely solely on the availability of service from the third-party payment gateway and will be communicated by the third-party payment gateway when there is any Downtime in making payments. We will use reasonable efforts in notifying you of this Downtime and any attempts to make payments during this period will be unsuccessful. In the event the Downtime results from banking institutions, your credit/debit card issuer, and/or other payment method issuers (hereinafter collectively known as “Banks”), you acknowledge that we may not receive any notification from the Banks.
d) After you have successfully made payments for the tickets, the tickets will be emailed to you to your User Account or to the designated email you have provided to us during the registration of your User Account. You are advised to immediately verify receipt of the tickets and the details stated in the tickets. In the event you did not receive the tickets or if there is an error, discrepancy, misprint, and/or mistake in the details printed in the tickets, please contact Hunnie Madu Customer Care for rectification. We will deem all tickets as delivered and verified by you within twenty-four (24) hours upon successfully made payments.
e) You acknowledge that the tickets may contain further instructions pertaining to your entry and maintaining your entry into the Events including but not limited prohibited conduct such as being under the state of intoxication, influence of illicit drugs, inappropriately attired, taking photographs or videography of the Events, or adversely affecting the enjoyment of others at the Events. You are advised to read, understand, and comply with the said instructions prior to the date of the Events. If you decide to print the tickets to be made as a physical or original copy, you are required to maintain the tickets in good and discernable condition.
f) You acknowledge that any refusal to entry into the Events is at the sole discretion of the event organizer and subject to Clause 5(d), you will not hold Hunnie Madu liable for any non-entry into the Events unless there is an error, misprint, mistake or otherwise gross negligence by Hunnie Madu in the provision of the ticket.c
g) If you have purchased tickets after Events organizers change or amend information relating to the Events, you may contact Hunnie Madu Customer Care with details below to update the details on the tickets such as time, date, or venue of the Events. We may either issue you, a new ticket reflecting the change in information or request that you use your existing ticket with assurance of entry into Events.
h) You agree that we may limit the amount of tickets you may buy from a single User Account at any one time.
i) In the event we make it available to you that you may conduct purchases for tickets outside of Malaysia, you agree that the transactions may be displayed and charged in the official currency of the country you perform the payment transactions in or converted to Ringgit Malaysia and the foreign exchange rate shall be determined at our sole discretion.
a) If Events are cancelled and not rescheduled, we will remove the Events from our Platforms and any listings related to the Events (i.e. advertisements, posters, shout-outs etc.). You will be eligible for refund of your tickets only upon the occurrence of the below stated Refund Entitled Events if you have successfully made payments for tickets. You are required to strictly follow all instructions posted by Hunnie Madu for the refund of your tickets. Hunnie Madu reserves the right to refuse refunds or only issue partial refunds in the event that you do not comply to our instructions. Refund Entitled Events i) Cancelled Events due to Event organizers, local authority, or government direction. ii) Relocated venue of Events. iii) Rescheduled Events to a different date.
b) For the avoidance of doubt, Hunnie Madu will not refund any tickets due to personal inconvenience or change in your personal circumstances.
c) You must actively and frequently check the records and history of your transactions which will be displayed in your User Account or any evidence of transactions which has been sent to your designated email address for the tickets you have purchased. In the event, that you discover any error or discrepancy in your User Account or evidence of transactions, you must contact us within seven (7) days from the date of the disputed transaction, failing which you shall be deemed to have accepted the accuracy of your transactions.
d) We will conduct an investigation from the date of your notification to us and contact and cooperate with the third-party payment gateway mentioned in Clause 5(c) to investigate the disputed transaction. We may require you to furnish further documentation, proof, and evidence relating to your disputed transactions to facilitate the investigation proving the legitimacy of the transaction. You agree that we may hold up any payments received by you for up to one hundred and eighty (180) days unless otherwise directed by any regulatory authorities.
e) In the event, that it is revealed in the course of our investigation that the disputed transaction was indeed made in error by us, we will refund the disputed sum as soon as possible. In the event, that the disputed transaction is a legitimate but mistaken or unauthorized transaction including but not limited to disclosure of your username and password for your User Account or non-permission of authorization of anyone you know or is related to, that has made a purchase of the tickets without your knowledge, we will not refund the payments to you. In the event, that the disputed transaction was due to reasons not attributable to you, we will endeavor to refund the payments due to you as soon as possible.
a) You are expressly prohibited from any form of resale of the tickets purchased through the Services. If a ticket is sold or used in breach of this clause, the resold ticket may be invalidated. Hunnie Madu will take reasonable steps to notify you of Hunnie Madu’s intention to cancel the ticket or render it invalid within a reasonable time before cancelling it or rendering it invalid.
a) You acknowledge that our Platforms is monitored and tested regularly by internal and third-party consultants to ensure that you have a good experience using and accessing our Services. These consultants may from time to time improve our Platforms to ensure upgrades, updates, or discovery of new solutions. Furthermore, you also acknowledge that our Platforms may undergo downtime, delay, limitations, and/or otherwise an inability to use our Platforms which could be a result of the actions/omissions of third-party service providers, inherent use of internet and electronic communication devices, malfunction of electrical devices, and other reasons similarly beyond our control. (hereinafter collectively known as “Downtime”)
b) You agree that during or after any Downtime, you will not hold Hunnie Madu liable for any losses, claims, damages, liabilities, and/or costs that you may incur whether directly or indirectly, as a result of your inability to use our Platforms, whether advised to the possibility of such losses, claims, damages, liabilities, and/or costs. Further, we do not promise the existence of any service level of any sort to you.
a) Any specific documents or legal notices relating to dispute/court proceedings against you that may be commenced by Hunnie Madu may be sent and shall be deemed served by leaving it at any addresses you disclose to us at any point of time, posting it, dispatching it by facsimile transmission, electronic mail, registered post, AR registered post, or through any internet means you disclose to us. Any such notice, demand, or document shall be effected and deemed received by you: i) when it was left at the address you disclose to us, on the day immediately following the date of dispatch, if by post or; ii) immediately on dispatch if sent by facsimile transmission, electronic mail or through the internet.
19. Hunnie Madu Customer Care Contact Address: D7-3A-13, BANGUNAN PERDAGANGAN D7, SENTUL RAYA, JALAN SENTUL, 51100 KUALA LUMPUR Telephone No. +60 12-281 0970 Fax No. NIL Email Address: email@example.com